A Property Management System (PMS) is a critical application for properties of various types and sizes. It is a central control system for your hotel. Some important features include, availability/ room type management, reservations, guest history tracking, sales and statistics, points of sales, back office inventory, guest spending in house, financials, staff and much more.
Every aspect of your hotel is handled by a single integrated system to make your property management more efficient, giving you the opportunity to focus on improving guest experiences, without the worry of tracking the various aspects of your business.
In today’s fast-paced travel landscape, it is important to consider connectivity with other systems. Connectivity with a channel manager would ensure reservation data flows into the PMS automatically.
When selecting the right solution, make sure you check references thoroughly and that the company has a long standing track record in providing hospitality systems. Ensure that after sales support is exceptional! You inevitably find out what any company is worth, based on its level of after-sales support.
Software installations are normally done on site, however this has changed considerably over the years with providers leveraging the internet to deliver PMS capabilities. It is well worth noting that PMS via software as a service (SaaS) can be heavily reliant on exceptional internet connectivity. Investigate offline support.
The size of these systems can vary according to property size and are usually offered in the modular type solution, allowing custom scalability.
To avoid having integration issues between systems, it is recommended to implement modules from the same company. Only in extreme cases should you venture down the road of systems integration, this can be very time consuming to develop and maintain.
Price points will vary greatly! Most providers generally charge one-off setup costs and usually yearly maintenance fees, others may be subscription based services.
Time & financial investment placed in your property management system will yield 10 fold.